Yes! Our products are made with natural, mostly plant-powered ingredients, so some separation or sediment can occur. Just give the product a good shake before use.

Most of our products have a shelf life of 12–18 months after opening. Each product displays a PAO (Period After Opening) symbol—a small open jar icon with a number followed by “M” for months—to help you know how long the product remains at its best after opening.

Yes, many of our products are naturally scented with pure, therapeutic-grade essential oils, providing both aroma and aromatherapeutic benefits.

Yes, everything we create is made with clean, all-natural ingredients, with no harmful synthetics or unnecessary additives.

Store products in a cool, dark place to help preserve their scent, potency, and overall effectiveness.

While not all of our products are certified organic, many of our formulas include certified organic ingredients. Each ingredient is carefully researched to ensure it meets our high standards for effectiveness and safety and is sourced from trusted suppliers.

Some of our products may contain ethically sourced honey, beeswax, or lanolin. Vegan products are clearly indicated on each product page.

Yes, our glass jars and bottles, plastic bottles, and bamboo lids are all recyclable.

Yes, all of our plastic bottles are BPA-free.

Orders placed Monday through Friday ship the same day. Domestic delivery typically arrives within 5 business days.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Free shipping is available on orders of $25 or more with code FREESHIP. Cannot be combined with other offers.

At this time, we only ship within the United States and are unable to fulfill international orders.

Email us at service@scentralzone.com to initiate a return, and ship your unused product back to us for a full refund. Returns are accepted within 15 days of the purchase date for both defective and non-defective items, as long as they are unused. Refunds are processed within 7 days of receiving your return.

We stand behind our products. If you’re not satisfied, your purchase is backed by our money-back guarantee.

A refund request may be submitted within 15 days of purchase.

Items returned unused are eligible for a full refund.

All shipping costs, including return shipping, are the responsibility of the customer.

Yes! We offer digital gift cards that can be purchased here in increments of $10, $25, $50 and $100. Once purchased, the digital gift card is emailed immediately to you or your recipient, and it can also be printed if desired. Please note that all gift card sales are final.

Yes! We frequently offer special holiday and seasonal promotions. The best way to stay up to date on our deals is to follow us on Instagram and subscribe to our email newsletter.

We are available in select small retailers nationwide. If you’d like to see our products in a store near you, please email us at service@scentralzone.com and let us know!

Visit our wholesale page or find us on Faire to learn more about our retail partnerships.